Are the batteries replaceable?

We designed Tile to run a full year with zero upkeep - no battery replacement, no charging. Our goal is to promote:

PEACE OF MIND: We guarantee Tile's battery for a full year so that you don't have to worry. Legacy trackers with replaceable batteries often die within a few months and are more prone to failure since they have moving parts. This decreases reliability when you need it most. We make sure you always have a reliable and working Tile.

ECO-FRIENDLY OPTIONS: When you reTile, your new Tile will come with a prepaid envelope so that you can send back the old ones for us to recycle! For international Tilers, you can drop off your old Tile at your local e-recycling center. Tiles are 99% recyclable and only use 1 battery a year, which means we're keeping batteries out of landfills.

SAFETY FIRST: You can trust that your Tile is water-resistant, durable, and safe around children and pets. By enclosing the battery within the Tile, we've made it safe from electric shock and small parts or choking hazards.

How long do Tiles last?

Tiles are guaranteed to last for one year, and could even last longer. To always ensure Tile is always on and operational when you need it most, we recommend reTiling as soon as your Tile hits 12 months. We'll send you a notification around 11 months so there will be plenty of time for your new and updated Tile to arrive.

How do I replace my Tile?

Tiles are eligible to be renewed 11 months after you activated your first Tile. We’ll send you a friendly reminder to re-order and upgrade to our newest model of Tiles. You’ll receive a pre-paid envelope if you choose to return your old Tiles for recycling. For international Tilers, you can drop off your old Tile at your local e-recycling center. 

You can also take your expired Tile to your local Best Buy to instantly upgrade and recycle your Tile.

Once you receive your new Tiles, follow these instructions to replace your Tile in the app.

How many Tiles can I purchase through reTile?

The reTile program was designed to act as a sustainable replacement system for the current Tiles in your account. For example, if you have 4 active Tiles in your account, you can reTile up to 4 Tiles at the discounted price. You'll have the option to choose between Tile Mate, Tile Slim or Tile Original. You’re only eligible to reTile 1 time/year, so we encourage you to buy as many Tiles as you think you’ll need at this great rate.

Will the price change?

As Tile continues to grow some adjustments in pricing may occur; however, we guarantee that by purchasing through reTile, our loyal customers will always get the best price available.