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Frequently Asked Questions

Can I have my order shipped internationally?

Tile™ is currently taking orders for shipment to the following regions: Australia, Canada, Ireland, New Zealand, the European Union (excluding Cyprus/Croatia/Malta), United States, Guam, Puerto Rico, United States Virgin Islands, United States Minor Outlying Islands. In the future, we will be rolling it out to other countries.

How does Tile work?

Tile™ is a small device that you can attach to items that you may misplace and using the Tile iOS or Android application, find.

Tile locations are updated using the Bluetooth Low Energy connection between the Tile and the Tile application. The Tile App "discovers" the Tile using the Bluetooth signal and then uses the services of the iOS or Android device to update the location information for that Tile. The Tile needs to be within the Bluetooth range of approximately 100 feet of the iOS or Android device to be discovered.

This is where the Community Find feature comes in to play. If any Tile community member running the Tile App comes in range of a Tile, their App will send an anonymous update of that Tile's location to our system, helping the owner to locate that item even if they are not nearby.

As the Tile Community of users running the app grows, the more effective our network will be in finding your lost item.

Learn more about how Tile works here.

How can I contact Customer Support?

Tile Customer Support is available on our Help Center. Through our Help Center, you will find answers to commonly asked questions, a link to send a message to our Customer Support team and online chat support for technical related questions.

How long will Tile last?

Each Tile tracking tag lasts for one year from the date of activation. Tiles do not expire after a year of use, however we highly recommend replacing each Tile on an annual basis to ensure reliability when you need to find your things. Tile is designed to be reliable and always allow you to find your stuff. After a year, while the battery may still have power, your ability to find your Tile will be decreased from the optimal state.

In our journey to create a simple and sleek Tile, we discovered that battery replacement became a tradeoff for other factors. The biggest factor was creating a sealed device that is not only waterproof but also prevents dirt and/or other corrosion from getting in. In addition, it means there are no screws or other pieces of "hardware" which allowed us to create a simpler and sleeker product to fit in with your life and your style.

How can I order more than 8 Tiles?

We are currently unable to accommodate orders for greater than 8 Tiles in a single order. For customers inside the US who wish to purchase large quantities, we recommend you purchase Tiles with our exclusive partner