Are the batteries replaceable?

We design all Tiles to run a full year with zero upkeep. The new Mate and Pro have replaceable batteries which run for a year and then are easy to replace. Slim does not have a replaceable battery so it can be replaced or upgraded after three years. Our goal is to promote:

PEACE OF MIND: Tile's batteries are guaranteed to last for a full year so that you don't have to worry. Other products with replaceable batteries often die within a few months and have generally been less reliable. We focus on making sure you always have a reliable and working Tile.

ECO-FRIENDLY OPTIONS: Tiles are 99% recyclable and only use one battery a year, which means we're keeping batteries out of landfills. When you reTile, drop off your old Tile at your local e-waste center.

SAFETY FIRST: You can trust that your Tile is durable and safe around children and pets.

How long do Tiles last?

The new Mate and Pro have replaceable batteries which run for a year and then are easy to replace yourself. You never have to reTile again. And if you join Tile Premium, you don't even have to worry about buying replacements. Slim is guaranteed to last for one year, and could even last longer. To ensure it's always working when you need it most, we recommend reTiling as soon as your Slim hits 3 years. We'll send you a notification around 35 months so there will be plenty of time for your new and updated Tile to arrive.

How do I replace my Tile?

The new Mate and Pro have replaceable batteries so they don’t need to be replaced. Slim and discontinued models like the older Mate, Sport and Style are eligible to be renewed 11 months after you activate them. We’ll send you a friendly reminder to re-order and upgrade to our newest models. When you receive your new Tiles in the mail, swap them out for your old ones in the app. Then drop off your old Tiles at your local e-waste center.

Once you receive your new Tiles, follow these instructions to replace your Tile in the app.

How many Tiles can I purchase through reTile?

The reTile program is designed to act as a sustainable replacement system for the current Tiles in your account. For example, if you have 4 active Tiles in your account, you can reTile up to 4 Tiles at the discounted price. You'll have the option to choose between Slim and our newest trackers, Mate and Pro with replaceable batteries. Then, you never have to reTile again. And if you join Tile Premium, you don't even have to worry about buying replacements. You’re only eligible to reTile 1 time/year, so we encourage you to buy as many Tiles as you think you’ll need at this great rate.

Will the price change?

As Tile continues to grow some adjustments in pricing may occur; however, we guarantee that by purchasing through reTile, our loyal customers will always get the best price available.