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Frequently Asked Questions

Can I have my order shipped internationally?

Tile™ is currently taking orders for shipment to the following regions: Australia, Canada, Ireland, New Zealand, the European Union (excluding Cyprus/Croatia/Malta), United States, Guam, Puerto Rico, United States Virgin Islands, United States Minor Outlying Islands. In the future, we will be rolling it out to other countries.

If you would like to receive notification when Tile can ship to your country, you can be added to our email list by clicking here.

How does Tile work?

Tile™ is a small device that you can attach to items that you may misplace and using the Tile iOS or Android application, find.

Tile locations are updated using the Bluetooth Low Energy connection between the Tile and the Tile application. The Tile App "discovers" the Tile using the Bluetooth signal and then uses the services of the iOS or Android device to update the location information for that Tile. The Tile needs to be within the Bluetooth range of approximately 100 feet of the iOS or Android device to be discovered.

This is where the Community Find feature comes in to play. If any Tile community member running the Tile App comes in range of a Tile, their App will send an anonymous update of that Tile's location to our system, helping the owner to locate that item even if they are not nearby.

As the Tile Community of users running the app grows, the more effective our network will be in finding your lost item.

Learn more about how Tile works here.

How can I contact Customer Support?

Tile Customer Support is available on our Help Center. Through our Help Center, you will find answers to commonly asked questions, a link to send a message to our Customer Support team and online chat support for technical related questions.

How can I order more than 12 Tiles?

We are currently unable to accommodate orders for greater than 12 Tiles in a single order. For customers inside the US who wish to purchase large quantities, we recommend you purchase Tiles with our exclusive partner